Center for Onboarding New Cloud Customers
Challenges in adoption and consumption of cloud-based productivity tools
Our client, a global technology software, and services company was experiencing challenges in adoption and consumption of cloud-based productivity tools after the customer had purchased the suite. The number of deployed seats and associated revenue was lagging our client’s expectations and they needed an aggressive plan to increase adoption of the additional tools in the suite.
New seats to cloud service
Blueprint was able to complete the buildout and resourcing in six weeks, including hiring and training 60 staff. This distributed approach enabled a broader source of technical resources and a more fluid coverage model for US time zones. The Onboarding teams continue to grow and have increased 100% past year. By the end of the fiscal year, 1,823 customers had completed onboarding, bringing over 2.6 million new seats to the cloud service while increasing customer satisfaction 5 percentage points over the year before.