A nationwide discount retailer was struggling to maintain inventory accuracy and manage shrinkage across its thousands of retail locations. Infrequent physical inventory checks, a lack of shipment and SKU tracking from distribution to store and shrinkage due to product damage or theft had left the company unable to effectively manage inventory at the individual store or company-wide level. In retail, not having an item a customer expects can have devastating ripple effects.
“When customers walk into a physical store, they expect a better level of customer service, adjacency of products and immediacy compared to shopping online. If an item is out of stock, the customer leaves,” said Blueprint Vice President of Technology Chris Carter. “The retailer loses its whole value prop, the immediate revenue and, potentially, a great deal of future revenue.”
The Blueprint Way
Blueprint leveraged Azure Databricks and Power BI to deploy advanced analytics and machine learning with the client’s sales and operations data. In less than 90 days, Blueprint created machine learning models that outperformed historical inventory models in addition to a very accurate sales-forecasting model. The dashboards and reports built from these forecasts allow the company to see a virtual inventory count at any time for any given store, reduce unnecessary spend, and better manage inventory and shrinkage.