THE TEAM

Positive, Accountable & Creative

EXECUTIVE LEADERSHIP

Ryan Neal

President
& Co-Founder

Ryan Neal is a talented investor, director, and advisor with more than ten years of experience in collaborating with the owners and managers of private companies to increase their value. With a focus and specialty in high-tech and custom manufacturing environments, Ryan brings a diverse skill set and the passion to affect long-lasting, strategic partnerships with companies and individuals.

Ryan has significant experience leveraging resources in many industries to make companies successful, including his experience in business development, project management, change management, and strategic consulting. Ryan brings a dedicated commitment to constant improvement, which is critical to achieving transformative results.

Kyle Wagner

Chief Operating Officer
& Co-Founder

Kyle Wagner is an authentic business and technology leader with more than 20 years of experience improving the way companies operate and engage with their customers and partners. With a background in IT operations, data analytics, customer support and software development, Kyle brings a unique and broad perspective to solving complex business challenges.

Danielle Funston

VP of Operations

Danielle has several years of experience leading world-class service and support teams, with duties ranging from business development to employee management to marketing to reporting and process development. She has a proven record of successfully working closely with managers and executives to ensure that company goals are met.

In her free time, Danielle enjoys cooking, interior design, and spending time with her family.

Andy Macourek

Principal Technologist

Andy Macourek has more than 20 years of experience designing, developing, and supporting enterprise-level applications and solutions for several companies. Andy has held the entire gambit of roles in the software lifecycle: tester, support engineer, support manager, project manager, lead developer, and architect.

His experience with application and solution development spans a myriad of customer areas and needs: worldwide licensing, workflow management, system monitoring, sales and marketing, technical certifications, real estate, and technical support. At Microsoft, Andy was the architect and lead developer for the Windows Live Solution Center and for Iridias. Andy holds a Bachelor of Science in Electrical Engineering from Washington State University. In his free time, Andy is an avid gamer, both on screen and tabletop, and enjoys painting tabletop miniatures.

Ian Hunt

Managing Director

Ian Hunt brings more than 20 years of experience as a customer support leader building global multi-tiered and multi-channel support solutions that optimize customer satisfaction. Ian is responsible for the management of our Customer Experience & Support Business and has a background in Service Management, Customer Experience Design, Technical support, Contact Center Solutions, and Operations.

Most recently Ian has led various divisions of Microsoft’s Global Customer Support Team with responsibilities for service availability and customer experience. He has both domestic and international management experience and a talent for making rapid assessments of diverse situational challenges, then developing and leading the resulting action plans. In his free time, Ian likes to travel, follows the English Premier League and in quieter times appreciates fine wine and a good book!

CULTURE

We love what we do and we play hard

Ready for the next big thing?