SOLUTIONS

Creating the Next Big Thing

CASE STUDIES

Increasing Revenue By Integrating Customer Service into Mobile Apps

Integrating customer service onto a device and into a mobile application turned the tide for a client, reducing churn, increasing sales, and increasing repeat sales.

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Real-Time, Proactive Early Warning and Alerts System for A World Class Customer Experience

A complex ecosystem of ticketing tools, communication channels, social media platforms and customer service systems made it impossible for our client to have a truly 360 degree view of the customers’ experience.

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Redesigning End-to-End Customer Experience To Drive SignUp and Retention

Redesigning the end-to-end customer experience for a global media company allowed the team to shift focus from problem-based customer service to opportunity-driven customer retention, increasing revenue and reducing customer churn.

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Real-Time, Interactive and Predictive - A Retention Engine Dramatically Reduces Customer Churn

Real-time, interactive and predictive, Blueprint’s Retention Engine is a cutting edge tool for fixing customer churn issues and increasing retention and revenue.

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Analytics Engine Development Project

Implementing an effective Software as a Service (SAAS) offering using Microsoft’s Windows Azure Cloud Computing Platform would allow our client to leverage not just the value of their hardware, but also the value of their data.

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Real-Time Business Data Visualization Tool

Developing custom tools to acquire and visualize real-time business data.

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FEATURED CLIENTS

  • Microsoft
  • Nordstrom
  • Expedia
  • Hulu
  • Edifecs
  • Beqom
  • CPXi
  • Creative Micro
  • Tirebuyer
  • EY
  • GoT
  • Identropy
  • Milliman
  • PopCap
  • Provident
  • GoDaddy
  • Valve
  • Access Fuel
  • Group Health
  • Kaiser Permanente
  • Symetra
  • Tarragon
  • Tmobile

RECOGNITION

28th Annual Eastside Business Awards Nominee
PBSJ Top 100 Fastest Growing Companies
2016 Eastside Fastest Growing Companies
2015 Eastside Fastest Growing Companies
2015 100 Best Companies To Work For
PSBJ Top 100 Fastest Growing Private Companies
2015 Innovative Product of the Year
2014 Eastside Fastest Growing Companies
2014 100 Best Companies To Work For
2014 Fastest Growing Washington Company
INC. Top 500 Fastest Growing Companies

Interested in working with us?