Archives: mobile

Macy’s Holiday and Mobile CX

If you read my updates, you know I give a lot of thought to the mobile customer experience. Especially for traditional industries (retail, health care, entertainment) where my clients exist. Really interesting article on Macy’s holiday performance. See Forbes article I spent the morning with more brilliant people who are designing great mobile retail experiences, and • Read More »

Mobile Customer Service

Mobile customer service (really, email customer service on a mobile device) is really challenging. That’s why my team was so excited to build a true customer service feature into a mobile application. The features knows how to fix the five most common, highest call-driving issues into customer service (billing, account updates, some technical issues, and some compatability issues). • Read More »