Archives: Customer Service

How Blueprint Thinks Differently

At Blueprint, we are about creating the next big thing.  We work with our clients and their businesses to decide what technologies they can derive tangible value from. There are many initiatives going on at Blueprint to help our clients realize the benefits of delivering both the strategy and finished product or process.  In my • Read More »

What Is Customer Support For?

News this week that LivingSocial was firing more than half of its staff, including 120 employees in customer support, was not surprising given the trajectory of deal sites and apps. What was surprising – and disappointing – were the comments of the company’s CEO that he was eliminating positions which weren’t directly tied to generating • Read More »