Churn: Measuring The Reasons Customers Leave

I spent most of this week with the data science team at a very successful digital entertainment company who walked me through their churn model in order to see if we could create a version of our Customer Insight Engine for them. Churn Models are essentially ways in which we look at common variables among • Read More »

How Innovation Happens

I found out earlier this week that I was part of a team of four from Amazon who were awarded a US Patent for an invention we created while at Amazon around correlative databases. You can read the details of the patent if you’re interested. But I think the most interesting story is how consistently, over • Read More »